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  2. Frequently Asked Questions

Frequently Asked Questions

We have compiled a list of frequently asked questions.
If you have any questions, please contact us by phone.

Q & A

  • Can I go around the nine hot springs?

    This facility is not available for the nine hot spring tours as it is not a member of the inn association shortly after it opened.Please undContinue reading
  • Please tell me the check-in and check-out times.

    Check-in is usually from 15:00 and check-out is 10:00.
  • Can I extend the check-out time?

    You can check out late.However, we may not be able to meet your request depending on the circumstances of the day.(There will be an additionContinue reading
  • Is it possible to shorten the check-in time?

    If you arrive early, you can store your luggage at the front desk.
  • Please tell me about amenities goods.

    Please use slippers (disposable) in this facility.Towels, bath towels, room wear (work clothes), toothpaste sets, razors, and brushes are avContinue reading
  • Please tell me about child charges.

    Elementary school children are charged 70% of the adult rate.For infants, meals and futons are 2500 yen, and futons are 2000 yen.
    Infants shContinue reading
  • Do you have non-smoking rooms?

    In accordance with the Health Promotion Act, smoking is prohibited throughout the hotel.We would appreciate your cooperation.(It is located Continue reading
  • Can I use the Internet?

    This facility does not have LAN connection, but wireless LAN is available throughout the building.(Free)
  • Do you lend a PC?

    I am sorry.We do not rent.
  • Is it barrier-free?

    We are sorry, but this facility is not barrier-free.There is an elevator to move the floor, but there are no rooms that are completely barriContinue reading
  • Is there a transfer service?

    There is Yudanaka Station on the Nagano Electric Railway.Please make a reservation in advance.If the inside of the shuttle car is crowded, wContinue reading
  • Is there a parking lot?

    Please make a reservation in advance as the number is limited.If it is full, it is a guide to the Shibu Onsen public parking lot.(Free of chContinue reading
  • How to pay the accommodation fee

    Please note that the hotel will be paid in advance at check-in.Please understand.In addition to cash, you can use credit cards and electroniContinue reading
  • Please tell me the cancellation fee.

    In the general case, if canceled 5 to 4 days before the stay date, 20% of the room charge, 50% 3 to 2 days before, 70% the day before, 100% Continue reading
  • Can I use the view hot spring after checking out?

    Please refrain from using the Onsen hot spring after checking out.The same applies before check-in.Please understand.
  • Can I stay with my pet?

    I am sorry.Please note that pets cannot be accommodated in this room.We cannot keep pets with you.Please understand.
  • Is there a convenience store nearby?

    It is about 5 minutes by car.


If you have any questions, please contact us.

(0269) 38-6767

Reception hours 9:00 to 17:00  FAX 0269-38-6606